We take complaints very seriously at PSCU and view them as the best method to resolve problems. If you have a complaint, we encourage you to let us know and to give us the opportunity to resolve your concerns. We promise to address your complaint quickly and professionally, while maintaining your confidence and trust in PSCU.
Your account number
Date(s) of the occurrence(s)
Details of the occurrence(s)
Any supporting documentation and/or statements (if applicable)
Details of your preferred method of contact
Contact your branch either by phone, email, letter mail, fax, or in person. The contact details for your branch can be found on our website. PSCU branch employees are empowered to solve almost any problem that you may encounter.
If your complaint has not been resolved via step 1 within 2 business days, you may choose to escalate your complaint to the Manager of Credit & Operations or Manager of Finance.
If your complaint is still not resolved through steps one and two, you can escalate your situation to PSCU’s CEO. This can be done by using the following methods:
Email: complaint@pscu.ca
Phone: 1.800.563.6755
Mail: 403 Empire Ave., St. John's NL, A1E 1W6, Atten. CEO
When escalating your complaint to this level, please ensure you include the dates, individuals involved, and resolutions offered through both steps 1 and 2. If you have not followed the process identified in steps 1 and 2, you will be directed to first address your concern with the branch.
If necessary, PSCU’s management may bring a complaint forward to its Board of Directors for review.
