Frequently Asked Questions - Mobile Web Banking

Q: What is Mobile Web Banking?

It's a mobile version of Public Service Credit Union Online Banking for your smart phone.

Q: What are the features of Mobile Web Banking?

Check account balances & activity
Pay bills (view, set-up and delete immediate and scheduled bill payments)
Transfer funds (view, set-up and delete immediate and scheduled transfers)
Find a branch or ATM
Receive personal messages from Public Service Credit Union.
View our most popular rates
Memorized accounts
Full site access
Privacy and legal information
Help

Q: How do I access Mobile Web Banking?

It's easy...

You have access to Public Service Credit Union Online Banking
You have logged into online banking at least once from a desktop computer
When you're ready to access mobile web, simply visit pscu.ca/m from your smart phone browser

If you are not currently signed up for online banking or not yet a member, please contact us for assistance.

Q: Is my information secure?

Your personal information is just as secure using Mobile Web Banking as with Online Banking. The login is password protected (same as for Online Banking) and 128-bit SSL encryption protects your data.

If you lose your phone, your accounts can only be accessed if someone has the correct login credentials.

Q: How much does this cost?

It's free. We don't charge you to use this service, but your mobile carrier might charge you for accessing your data plan. Please contact your mobile carrier if you are unsure about any charges that might apply to you.

Q: What devices support Mobile Web Banking?

Mobile Web Banking works with most mobile devices with Internet access, but it works best with the iPhone, iPod Touch, Samsung and Blackberry.

Q: What is the difference between Mobile Web Banking and Mobile Text Banking?

Mobile Web Banking is online banking optimized for smart phones. It allows users to perform banking functions on mobile devices that have access to the Internet.

Mobile Text Banking allows users to send short text message commands. Users can perform the following: